Privacy & Cookie Policy

Reall System LTD is the controller responsible for personal information processed through this website. Our registered address is 128 City Road, London, United Kingdom, EC1V 2NX. You can contact us about privacy matters at reallsys@icloud.com.

When you visit our website, we may collect basic technical information such as your IP address, browser type, device details, referring pages, and pages viewed. If you contact us by email or through a form, we collect the contact details and message content you choose to provide.

We use personal information to operate and secure this website, respond to enquiries, maintain business records, improve our services, and comply with legal obligations. Under the UK GDPR and Data Protection Act 2018, our lawful bases may include our legitimate interests in running and protecting our business, taking steps before entering into a contract, performing a contract with you, complying with legal obligations, or your consent where required.

We apply the storage limitation principle and keep personal information only for as long as reasonably needed. The table below summarises the main purposes, lawful bases, and ordinary retention periods for this website.

Cookies are small files stored on your device. Our website currently uses only cookies or similar technologies that are strictly necessary to provide and secure the site, if any are set by our hosting or security providers. We do not currently use advertising cookies, behavioural tracking cookies, or non-essential analytics cookies on this website.

If we introduce non-essential cookies, we will provide clear information and request consent before setting them, as required by the Privacy and Electronic Communications Regulations (PECR). You can control or delete cookies through your browser settings.

Some browsers offer Do Not Track signals, but there is no consistent industry standard for responding to them. Because we do not currently use non-essential analytics, advertising cookies, or cross-context behavioural advertising on this website, these signals do not change how this site operates. If we later sell or share personal information under California law, we will honour valid opt-out preference signals such as Global Privacy Control where required.

We do not sell personal information. We also do not share personal information for cross-context behavioural advertising as that term is used under California privacy law. We may share information with trusted service providers, including hosting, email, security, professional advisory, or support providers, where they help us operate our website or business. We may also share information where required by law, regulation, court order, or to protect our rights, users, or services.

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as an adequacy regulation, approved contractual protections, or another lawful transfer mechanism under UK data protection law.

We keep personal information only for as long as necessary for the purposes described in this policy. Website security logs are usually kept for up to 12 months unless a longer period is needed to investigate or prevent abuse. Enquiry and correspondence records are usually kept for up to 24 months after the last meaningful contact. Business, contract, tax, accounting, and legal records may be kept for up to 6 years, or longer where required by law or necessary for legal claims. When information is no longer needed, we delete it or anonymise it where practical.

Under UK data protection law, you may have the right to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent. These rights are not absolute and may depend on the circumstances. To exercise your rights, contact us at reallsys@icloud.com.

If you are a California resident, California law may give you additional privacy rights. Depending on whether the relevant law applies to us and the circumstances of your request, these may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request access to or deletion of personal information; the right to correct inaccurate personal information; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information; and the right not to be discriminated against for exercising privacy rights.

We do not knowingly sell or share personal information, and we do not knowingly collect sensitive personal information through this website for purposes that would require a California limitation request. You may submit a California privacy request by emailing reallsys@icloud.com. We may need to verify your identity before responding. You may also use an authorised agent where permitted by California law.

This website is not directed to children, and we do not knowingly collect personal information from children under 13. We also do not knowingly sell or share personal information of consumers under 16. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No website or online transmission is completely secure, so we keep our safeguards under review.

We encourage you to contact us first if you have a privacy concern. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint. California residents may also contact the California Attorney General or California Privacy Protection Agency where applicable.

We may update this policy from time to time to reflect changes to our website, services, or legal requirements. The latest version will be posted on this page.